Privacy Policy

This policy explains what personal information Florist International collects, why we collect it, and the choices you have. It applies to this website and to orders placed by phone.

Information we collect

• Contact details you provide: name, email address, phone number and billing address.
• Recipient details you provide: name, delivery address, phone number and card message.
• Order details: items purchased, delivery date, and order history.
• Payment details, processed by our payment provider — we never store full card numbers.
• Technical data: IP address, browser type, device type and pages visited.

How we use your information

• To take payment, fulfil your order and arrange delivery with a local florist.
• To send order confirmations, delivery updates and customer-service replies.
• To prevent fraud and to keep the website secure.
• To send marketing emails, only where you have opted in. You can unsubscribe at any time.
• To analyse site usage so we can improve the shopping experience.

Sharing your information

We share only what is necessary with the florist fulfilling your order, our payment processor, delivery partners, and technology providers who host and support the site. We do not sell your personal information. We may disclose information where required by law.

Cookies

We use essential cookies to keep your basket and session working, and optional analytics cookies to understand how the site is used. You can block or delete cookies in your browser settings; essential cookies are required for checkout to function.

Data retention

Order records are kept for as long as needed to provide the service and to meet tax and accounting obligations, typically seven years. Marketing preferences are kept until you withdraw consent.

Your rights

Depending on where you live, you may request access to your data, correction of inaccurate data, deletion, restriction of processing, or a copy of your data in portable form. You may also object to direct marketing at any time.

Children

Our services are intended for adults. We do not knowingly collect personal information from anyone under 16.

Security

We use encryption in transit, access controls and vetted service providers to protect your information. No online service can guarantee absolute security, so please use a strong, unique password for your account.

Changes to this policy

We may update this policy from time to time. The revised version takes effect once posted on this page, and the "last updated" date will change.

Contact us

Privacy questions or requests: hello@floristinternational.online, or write to Florist International, 128 Garden Row, Suite 4, Portland, OR 97209.