Refund Policy

Freshness guarantee

We guarantee your flowers will stay fresh for at least seven days when the supplied care instructions are followed. If they do not, we will replace the arrangement or refund it.

Reporting a problem

Contact us within 24 hours of delivery at hello@floristinternational.online with your order number and a photograph of the arrangement. Photos let our florist see what happened and fix it fast.

What we cover

• Arrangements that arrive damaged, wilted or materially different from the design ordered.
• Deliveries that arrive after the promised date because of an error on our side.
• Orders we were unable to fulfil.

What we cannot cover

• Incorrect or incomplete delivery addresses supplied at checkout.
• Refusal of delivery by the recipient, or nobody available at a gated property.
• Damage caused after delivery, or flowers left without water.
• Delays caused by severe weather or other events outside our control.

Cancellations

Cancel free of charge up to 24 hours before the scheduled delivery date. Cancellations made after the florist has begun the arrangement may be refunded in part.

How refunds are issued

Approved refunds are returned to the original payment method within 5–10 business days. Delivery fees are refunded when the fault is ours.

Contact

Customer care: hello@floristinternational.online or (800) 555-0199, daily 7 AM to 9 PM.